FAQ - English Version
How to use CriptoHub API
1. Register new user. 2. Authentication for registered user: curl -X POST https://system.criptohub.com.br/gateway/public/authenticate -H "Content-Type: application/json" -d '{"username": "123qwer@mailinator.com", "password": "123qwer", ...
What can I do when I lose my access to Google Authenticator?
Unfortunately, in this case there isn't much you can do. Contact our support. E-mail suporte@criptohub.com.br
How to configure Google Authenticator?
1. In the superior menu click the option ACCOUNT. 2. Click SECURITY in the left corner tab. 3. Install the GOOGLE AUTHENTICATOR app in your smartphone. 4. Open the application and click the bottom "+" and then scan the QR-Code with your phone's ...
What is Two-Factor Authentication (2FA)?
The two-factor authentication is based on the use of additional safety resources beyond login (username and password). CriptoHub offers two alternatives for the 2FA: sending tokens by e-mail and using Google Authenticator. Both alternatives can be ...
How to verify if my account is approved?
After the form is filled, CriptoHub will have within 72 hours to verify the documents and approve your account. You shall receive the confirmation in the moment you log in and also an e-mail informing your approval. In case your documents are not ...
KYC/AML
We take our regulatory obligations extremely seriously. Beyond all digital automated system - in which it is possible to analyse documents, proof of residence and signatures -, we also have a responsible sector that will analyse possible frauds, ...
Account - Legal Entity
It is not allowed to use an account of individual entity to make deposits in the name of the company. In order to do that, it is needed to create a new account exclusive for the CNPJ (National Registry of Legal Persons). To open a Legal Entity ...
Proof of residence
To finish your registration in CriptoHub it is necessary to send a proof of residence in your name. It must be less than 3 months old. In case it is not possible, it can be in your parents name or in the spouse name (in this case it is also necessary ...
How to send documents - Individual Entity
You need to fill out the form with your personal information in our platform to make deposits and withdrawals. 1. Access your account in the exchange. Click the option ACCOUNT. 2. Then click ACCOUNT VERIFICATION, in the left corner. 2. Fill out the ...
Increase limit for withdraws and deposits
We own FOUR kinds of limits. What defines the available value for withdraw and deposit is the level of verification: LEVEL DEPOSIT WITHDRAW LEVEL 1 R$ 1.000,00 (week) R$ 1.000,00 (week) LEVEL 2 R$ 25.000,00 (week) R$ 25.000,00 (week) LEVEL 3 R$ ...
Deadline - Withdraw in Real (BRL)
Withdraws in Real (BRL) are usually approved within 24 hours after the request in the platform. The maximum term is 36 working hours. In case your withdraw is taking more then the medium term, contact us so that we verify the reason.
Deadline - Withdraw in cryptocurrency
Withdraw in crypto coin is done immediately through our platform. The maximum term for withdraw is 4 hours. In case your withdraw stay longer then 4 hours stopped, contact us so that we verify the reason.
Deadline - Deposit in cryptocurrency
The deposit made in crypto coin is confirmed automatically by its blockchain network, without manual verification. On average, the network confirms deposits within 40 minutes, but there are cases that takes more then 3 hours.
Deadline - Account verification
After filling the form, CriptoHub will have the deadline of within 72 hours to verify your documentation and approve your account. You will receive the approval confirmation by e-mail. In case your documents are not approved, we will send the ...
Fees
See below our deposit and withdraw fees: Services Fees Withdraw in BRL fees 0,7% Deposit fees 0 Trade fees - Passive Order 0,3% Trade fees - Active Order 0,4%
Deadline - Deposit in Real (BRL)
The deposits in Real (BRL) are usually approved within 24 hours after the bank clearing. The maximum deadline is 36 working hours. It is important to remember that transfers done in the TED modality takes 24 working hours after the bank clearing ...
Is it possible to make a money transfer in cash?
Unfortunately we do not accept deposit in cash, only bank transfer with identification.
How to make a crypto coin deposit?
1. Click WALLET in the superior menu. 2. Select the option deposit of the coin you want to deposit. (In the example we selected Litecoin). 3. Click GENERATE DEPOSIT ADDRESS. 4. That's it! You already have a new wallet address, in this case, of ...
What can I do when I find a problem that is not discussed here?
Contact us through our support (suporte@criptohub.com.br) or use our help center to make contaact with us.
What is Help Center?
The Help Center gives you the opportunity of giving us a feedback about almost everything. If you have any problem at using our website, if you want another way of show the status of your account or you want to put new kinds of requests, feel free ...
Why don't I receive the full value of my executed order?
For every executed order you pay transaction fees of 0,3%. This applies both for purchase or sales orders. If you sell 10 bitcoins at 500 BRL each, the price is 5.000,00 plus transaction fees. The virtual transaction taxes of 0,4% is subtracted and ...
How can I cancel orders?
1. In the superior menu click ORDERS. 2. Click the button CANCEL located at the right side of the order you want to cancel and it will be deleted.
Is it possible to make orders that are not covered by my account's balance?
Yes! We decided to activate the placement of orders that are not covered by the available balance. These requests stays with the status "paused" and will be changed into executable "open" orders as soon as its balance is available. That permits our ...
Is it possible to cancel executed orders?
CriptoHub is a exchange software that combines and executes orders automatically. Being capable of cancelling a executed order means to enter in conflict with the safe execution in the negotiations. We permit safe tradings that can't be reversed, ...
Which are the orders of best execution?
Execute the best orders (or "at best") will be combined with the best price available in the market, therefore it will be corresponded instantly (if possible). "At best", orders of execution specifies only the amount of bitcoins that must be ...
How can I reset my password.
1. In the login page, click FORGOT MY PASSWORD. 2. Then, insert the e-mail registered on the platform and click SUBMIT. 3. Click the link sent to your e-mail. (Please, remember to verify your spam box). 4. Enter your e-mail address and a new ...
What is a "contradicting" order
It is possible to do request without having the necessary balance to execute them. Therefore, there are combinations of orders that will result in a retraction balance. For example: - You do a limited order; sell 10 bitcoins for 650 BRL, but in the ...
What is a limited order?
Limited order is specified with the amount of bitcoins that must be sold/bought and the limit of price that you want to pay/earn in the maximum for bitcoin. The request will only be executed if a corresponding request in the price range specified is ...
What is an order book?
Order book is the place where the buy and sell orders sent by the users of the platform are listed. The book is totally dynamic and in real time. Any user that owns bitcoins or reais (BRL) in the platform can include or remove an order at any moment ...
What is needed to become an affiliate?
In order to become and affiliate it is necessary to create and account in our exchang and follow strictly our terms below: Read carefully the rules to participate: - There are no limits for the number of affiliates a user can have; - It is necessary ...
How do I refer friends?
It is quite simple to refer friends to the CriptoHub platform. 1. In the superior menu, click ACCOUNT. 2. Click AFFILIATES. 3. Now, just copy your referral ID and spread it as much as you want. You can also use the QR-Code.
How can I create a new order?
Go to the section “Orders” or “Accounts”. In both pages it is possible to make a new order. You can specify the kind of order, the number of bitcoins negotiated and limit the price. In general, you can put the following requests: - Purchase order (I ...
How to withdraw FIAT currencies?
1. Click WALLET in the superior menu of the home page. 2. In the left corner section click WITHDRAWALS. 3. Select the currency BRL (Reais Brasileiro). 4. Fill out all the account information and click SUBMIT. 5. A confirmation e-mail will be sent. ...
How to withdraw cryptocurrency?
* You can only withdraw for another wallet of the same coin. Do not make CHBRwithdraw for a wallet of another exchange. Only ERC-20 wallets or wallets of CriptoHub accounts. 1. In the superior menu, click the section WALLET. 2. In the left corner, ...
How can I buy or sell crypto coins?
In this tutorial, you will learn how to buy or sell cryptocurrency. So we need to create buy or sell orders. BUY ORDER 1) Access the menu TRADE and select the pair you want to work with. In this example will trade with the pair BRL/CHBR. 2) In the ...
How to create a wallet address?
It is quite simple to create a wallet address. 1. Click the WALLET section in the superior menu. 2. Click the option DEPOSIT of the coin you would like to create a wallet. (In the example we selected XRP). *P.S.: Only generate a new address in case ...
How to make money transfer TED/DOC?
1. In the home page, click WALLET. 2. In the left corner section choose the option DEPOSIT. 3. Select the currency BRL (Brazilian Reais). 4. Insert the amount you would like to deposit - always remember using dot, not comma -, name and the ...
How can I create an account at the CriptoHub platform?
1. Access the home page of CriptoHub and click SIGN UP. 2. Fill out the information requested: name, country, e-mail, cell phone number, and password. 3. A verification link will be sent to your e-mail. 4. Access your e-mail and confirm clicking the ...
How to transfer your tokens to the new CriptoHub exchange
1. Sign up into the new platform at http://dashboard.criptohub.com.br/ *P.S.: IF YOU ARE ALREADY REGISTERED IN THE OLD PLATFORM, JUST RESET YOUR PASSWORD. IT IS NOT NECESSARY TO MAKE A NEW REGISTRATION. IN THIS CASE, GO TO STEP NUMBER 3. ...